CBS Plasma Donor Centre Program

Canadian Blood Services identified a need for plasma-only donation centres that could support increasing demand while creating social, engaging, and welcoming environments for donors. The program required a scalable approach that could be adapted to multiple locations across Ontario, Alberta, and British Columbia while maintaining a consistent donor experience.

We designed three initial plasma donor centres as proof-of-concept locations before supporting the expansion of the program nationwide. Donor-centric environments are organized around social and recovery zones overlooking the collection area, with pod clusters arranged to encourage social engagement while maintaining clear connections between staff and donors. Natural light, warm materials, accessibility features, and reflection rooms support CBS’s commitment to creating welcoming and inclusive spaces, while back-of-house areas and integrated building systems support plasma collection, processing, and storage requirements.

The success of the pilot locations led to the expansion of the program into communities across Ontario, Alberta, and British Columbia. The scalable design framework supports efficient operations, consistent donor experiences, and increased access to plasma donation services that contribute to life-saving therapies and treatments.