NORR is committed to ensuring that reasonable accommodations are made available to employees with disabilities, as follows:
- Inform employees about revisions or updates to Company policies or processes relating to accommodation and accessibility
- Provide or arrange for the provision of accessible formats and communication supports upon request from an employee with a disability
- Develop and document individual accommodation plans for employees with disabilities, upon request
- Review and consider the accessibility needs of employees with disabilities when developing performance management tools or providing career development and advancement to employees
- Provide a tailored workplace emergency response plan or information for employees with disabilities, as required and/or requested
- Develop and have return to work processes in place for employees who are absent from work due to a disability and require disability related accommodations in order to return to work
NORR will ensure that all employees, agents, and/or contractors involved in the recruitment, selection and management of employees are trained in AODA, other Ontario accessibility standards and aspects of the Ontario Human Rights code that relates to persons with disabilities. NORR will keep a record of training and retrain all employees, agents, and/or contractors if any changes are made to our policy or procedures.
Information and Communication
NORR is committed to arranging and providing accessible formats and communication supports for persons with disabilities, as soon as is practicable, and at no additional cost to the individual. NORR will take into account the person’s accessibility needs when customizing an individual request.
NORR’s website and its contents conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
NORR will ensure that all employees, agents, and/or contractors are trained in accessible customer service, other Ontario accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities:
- Assistive Devices that may be used by customers/clients with disabilities
- A service animal is not a pet. Any service animal which accompanies a person with a disability is welcomed on company premises. Exceptions to this include access to an area or areas that may pose a health and safety risk to any person on company premises. Should this be the case NORR will endeavour to accommodate a person with a disability by providing alternative arrangements for accessibility within company premises.
- Support Person accompanying a person with a disability on company premises
NORR will retrain all employees, agents, and/or contractors if any changes are made to our policy or procedures.
Notice of Temporary Service Disruption
In the event of any temporary disruptions to facilities and services NORR will make a reasonable effort to provide advance notice to all employees and customers. Posted notifications will include information about services that are disrupted or unavailable, reason for disruption, anticipated duration and a description of alternative services or options, if available.
Accessible Emergency Information for People with Disabilities
NORR is committed to ensuring that employees working on company premises are aware of and understand our Emergency Response Plan. The individual must advise NORR of any accommodation required in the event of an emergency on company premises. Individualized workplace emergency information will be provided as soon as practicable and reviewed.
NORR shall provide clientele and employees with the opportunity to provide feedback on its accessibility standards.
If the individual providing feedback wishes to be contacted, they must provide their name and contact information. NORR can arrange for accessible feedback and alternate formats upon request.
If you have any questions or concerns about NORR’s accessibility policies and its related procedures please contact:
175 Bloor Street East, North Tower, 15th Floor
Toronto, ON, M4W 3R8