Accessibility
Statement of Commitment
Accessibility Plan
NORR has a Multi-Year Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.
Recruitment, Selection and Assessment
NORR is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, selection and assessment process, as follows:
- Notify applicants about the availability of accommodations
- Notify successful applicants about policies and supports for accommodating people with disabilities
Employment Standards
- Inform employees about revisions or updates to Company policies or processes relating to accommodation and accessibility
- Provide or arrange for the provision of accessible formats and communication supports upon request from an employee with a disability
- Develop and document individual accommodation plans for employees with disabilities, upon request
- Review and consider the accessibility needs of employees with disabilities when developing performance management tools or providing career development and advancement to employees
- Provide a tailored workplace emergency response plan or information for employees with disabilities, as required and/or requested
- Develop and have return to work processes in place for employees who are absent from work due to a disability and require disability related accommodations in order to return to work
Training
NORR will ensure that all employees, agency and/or contractors involved in the recruitment, selection and management of employees have been verifiably trained as soon as possible. NORR will keep a record of training and retrain all employees if any changes are made to our policy or procedures.
Information and Communication
NORR is committed to arranging and providing accessible formats and communication supports for persons with disabilities, as soon as is practicable, and at no additional cost to the individual. NORR will take into account the person’s accessibility needs when customizing an individual request.
Customer Service
NORR will ensure that its employees, agents and/or contractors are trained on and familiar with policies, best practices and procedures associated with:
- Assistive Devices that may be used by customers/clients with disabilities
- A service animal is not a pet. Any service animal which accompanies a person with a disability is welcomed on company premises. Exceptions to this include access to an area or areas that may pose a health and safety risk to any person on company premises. Should this be the case NORR will endeavor to accommodate a person with a disability by providing alternative arrangements for accessibility within company premises
- Support Person accompanying a person with a disability on company premises
Notice of Temporary Service Disruption
In the event of any temporary disruptions to facilities and services NORR will make a reasonable effort to provide advance notice to all employees and customers. Posted notifications will include information about services that are disrupted or unavailable, reason for disruption, anticipated duration and a description of alternative services or options, if available.
Accessible Emergency Information for People with Disabilities
NORR is committed to ensuring that employees working on company premises are aware of and understand our Emergency Response Plan. The individual must advise NORR of any accommodation required in the event of an emergency on company premises. NORR will endeavour to provide individualized emergency response information when necessary.
Feedback Process
NORR shall provide clientele and employees with the opportunity to provide feedback on its accessibility standards.
If the individual providing feedback wishes to be contacted, they must provide their name and contact information.
If you have any questions or concerns about NORR’s accessibility policies and its related procedures please contact:
Human Resources
175 Bloor Street East, North Tower, 15th Floor
Toronto, ON
humanresources@norr.com
The Multi-Year Accessibility Plan will be reviewed and updated at least once every three years. Upon request, NORR will provide a copy of the Accessibility Plan in an accessible format.