Penn Medicine Lancaster General Health (PMLGH) sought to replace a long-standing pediatric practice in Lancaster, PA with a facility that would better support patients, families, and care teams.
Challenge
Guided by the organization’s commitment to LEAN process improvement, the challenge was to reduce inefficiencies within the healthcare delivery system while accommodating a wide range of pediatric services and patient volumes. The design also needed to support clinical flexibility, improve staff workflows, and create a calming environment for children and their families.
Solution
Through a series of Big Room workshops, our team worked with physicians, nurses, administrators, and staff to identify opportunities to improve outcomes, reduce errors, and enhance operational efficiency. The resulting design creates a flexible practice that can adapt to changing patient volumes. A concierge reception area and playful interior elements foster a welcoming environment for children and their families.
Outcome
The defined goals established through the LEAN process were embedded within the final design, creating a highly adaptable pediatric practice focused on improved care delivery. Patients and families benefit from a more calming and welcoming environment, while flexible exam rooms support efficient operations and evolving service demands.
Signature colours distinguish each clinical pod and help families navigate the space
Three primary care pods, each organized around six exam rooms and dedicated team support spaces, allow the practice to adapt to changing patient volumes and care needs.
Flexible, interchangeable exam rooms accommodate a range of care needs
