Disclaimer: Please note that the estimated pay range that is provided on various social media sites may not be representative of NORR's range for this position.

NORR is an employee-owned global architecture and engineering firm. Our multi-disciplinary team of 700 professionals is active in 14 market sectors across Canada, the US, UK and UAE. We believe the ultimate success of any project is driven by people. It involves a team of highly passionate and skilled designers working towards a unified goal, drawing on the integrated thinking of colleagues, partners and clients. Our collaborative approach results in design solutions and programs that are holistic and make our clients successful. With an 80-year history, we continue to build on our deep experience to advance design through technology, sustainable practices and the pursuit of excellence.

Health Sciences is a Center of Excellence at NORR. We employ a collaborative approach to health facilities, through integrated thinking while leveraging design excellence. Guided by human-centric and evidence-based design, our team believes in creating healing environments, placing patients at the center of their care. We identify emerging influences, forecasting adoption of technology and fully understand the implications of market dynamic forces, such as value-based care, integrated practice units and other opportunities that require alignment in the ways that we deliver care.

For more information on the types of health sciences projects we have been involved in please go here.

The Health Science and Education Studio Manager leads the Health Science and Education projects and team. Studio Managers are responsible for the overall business success of a Studio. They manage staffing levels to keep the Studio profitable while ensuring resources are available to schedule on project work. Studio Managers also review project work within the Studio for technical excellence, on time delivery and financial success. They contribute to the office’s annual operating budget, based on the Studio’s revenue forecasts and growth objectives. They report on their results on a regular basis to senior management and make adjustments throughout the year as necessary. Studio Managers lead by example, provide mentorship to staff and have administrative and HR duties to perform on their staff’s behalf. They will also be in involved in billable project activities where required to optimize full use of their time.

Required Skills

Staff management

Approves Studio timesheets, time off requests, expenses, etc.
Oversees workloads and provides staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices
Reviews safety requirements for field work and ensures that staff are trained in accordance with local health and safety regulations
Attracts and retains quality people through effective interviewing, communication and leadership skills
Takes responsibility for succession planning within own area
Coaches team members and provides ongoing feedback to ensure achievement of business, department and individual goals
Conducts annual bonus and salary reviews for all direct reports; analyzes and makes recommendations for all staff within the Studio in accordance with the budget, and makes recommendations for promotions, where appropriate
Encourages productivity, innovation, teamwork, and a high level of professionalism within own discipline; leads by example

Operations

Develops, implements and manages an annual operating plan for own Studio; reviews and updates plan on a monthly basis; strategizes and modifies plan moving forward to suit changing conditions
Balances project workloads with requirements to ensure the financial health of the Studio
Liaises with other Studios, as required, to exchange information on staffing levels and expertise as well as lessons learned documentation
Ensures operational, reputational, and proprietary risks are minimized; follows administrative and financial policies
Ensures the NORR QMS processes are established, implemented, and maintained within own Studio
Researches and analyzes processes, procedures, and working practices to identify and implement changes to increase efficiency, productivity and overall profitability.
Completes administrative paperwork such as timesheets, time off requests, expenses, etc.

Client management

Participates in business development through personal and new client contacts; may provide input to proposals and presentations
Monitors level of service given to clients; analyzes trends and makes changes as required to ensure exemplary delivery
Attends client meetings as required

Project Management

Leads planning and scheduling of all Studio projects to prioritize activities and allocate resources consistent with project needs and objectives
Assists or determines project budgets, work plans and deliverables to fully plan project execution
Participates in monthly project reviews to analyze performance, profitability and risk
Reviews business plans and project change notice submissions; ensures fee analysis is in keeping with operational requirements and client contract terms
Leads a team of professionals in the quality assurance and quality control procedures for all deliverables
Acts in a project management capacity as required to optimize full use of time
Represents organization and interacts in a professional manner with client and contractor representatives
Ensures all cost control, quality assurance and post-implementation reviews are conducted as per the project plan

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Required Skills

Required Experience

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