Les Terraces de la Chaudière Workplace Modernization

The renewal of the Les Terrasses de la Chaudière Complex represents a key response to the evolving needs of the federal workplace. Located in Gatineau, Quebec, across the Ottawa River from Canada’s capital and part of the National Capital Region, the project implements the Government of Canada’s Workplace Strategies to modernize the public service workplace. It accommodates the shift toward hybrid and flexible work arrangements, reflecting a broader global trend in workplace design, while updating the infrastructure of one of the largest government workplaces in the country.

As Prime Consultant, NORR led a multifaceted renewal of the Les Terrasses de la Chaudière Complex, spanning multiple phases. The project began with a building envelope study followed by Phase 2 interior fit ups for the 2nd, 5th and 15th floors, including a ground floor suite and upgrades for life safety and accessibility. These efforts enabled the swing space strategy and laid the groundwork for the larger Phase 3 rehabilitation.

Phase 3 entailed a full interior renovation of 16 floors with a design focused on functionality, flexibility and inclusivity. The team optimized the space for unassigned seating and Activity-Based Workplaces, creating a variety of open and enclosed areas for collaboration, individual work and communal engagement. The design emphasized employee well-being through the integration of ergonomic sit-stand desks, quiet rooms and biophilic elements to connect occupants with nature and foster a healthier work environment. Daylighting and zoning strategies were carefully considered to balance quiet work areas with communal spaces, such as kitchen areas, ensuring a thoughtful layout that meets diverse needs.

An integral aspect of the project was the incorporation of Indigenous design principles, particularly for one of the building’s key tenants, Canadian Indigenous Northern Affairs Canada (CIRNAC). Collaborating with Métis architect Dr. David Fortin, the design drew inspiration from the Medicine Wheel, influencing the color palette, spatial layout and cultural elements such as fabrics and textures. Themes throughout the floors reflect the four seasons, directions, elements and medicinal plants, which include sage, cedar, tobacco and sweetgrass. The layout was carefully designed to visually connect occupants with the outside and considered the position of Elders within the building. It also featured adaptable spaces, including round meeting areas that can be reconfigured for ceremonies and cultural practices. This approach blended modern workplace strategies with Indigenous thinking, creating a space that honors both contemporary needs and cultural heritage.

The complexity of the project required thoughtful phasing, as it involved rehabilitating a fully occupied building while maintaining operations. The design team’s integrated approach ensured seamless coordination across architectural and engineering systems. Embracing sustainable principles, the project integrates energy-efficient systems, building automation and durable materials that deliver lasting value to the building’s owner and tenants, which also include Radio Canada and Heritage Canada.

The renewal of Les Terrasses de la Chaudière has been a resounding success, transforming the aging complex into a vibrant and flexible workspace that exemplifies modern public service values. PSPC selected the project as a Design Excellence example for the Government of Canada’s Workplace Strategy. Influenced by global best practices, the redesigned complex stands as a model for future federal government workplace projects, reflecting the government’s vision, leadership and commitment to serving the public.